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Forum Discussion

shawn53913's avatar
shawn53913
Initiate
Dec 16, 2016

Genie - Parental Controls, cannot change settings on individual devices in the network map

I set the default for parental controls to High during initial setup on the router. Then in the network map area, I tried to change the settings per user device, but when I click apply, the settings ...
Genie
skiddles6969's avatar
skiddles6969
Aspirant
Dec 31, 2016
I'm having the same issue l.I have tried to change individual parental controls on both the app and the pc and it doesn't work. It was working great up until this week. I've tried uninstallin the app and reinstalling and that didn't work either. Please help!
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 03, 2017


    Hi Jenhedr,

     

    1. Do the unused/inactive devices still show up on the Network Map?

    2. Have you tried uninstalling then re-installing the app/program?

    3. Is the behavior the same no matter what device you use to individually set a filtering level?

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 03, 2017

    Hi skiddles6969,

     

    1. What is the model number and firmware version of your device?

    2. What error message are you getting?

    3. Have you tried disabling and re-enabling Parental Controls?

    4. Have you tried resetting the device?

     

    Regards,

     

    Dexter

    Community Team

    • Harangen's avatar
      Harangen
      Initiate
      Jan 03, 2017

      Hi,

      1. What is the model number and firmware version of your device?

          Product: R7000

          Current Firmware: 1.0.5.70_1.1.91 (after resetting everything)

          Previous Firmware: 1.0.7.6_1.1.99

       

      2. What error message are you getting?

          No error messages, the device changes back to "default router" instead of none.

       

      3. Have you tried disabling and re-enabling Parental Controls?

          Yes, in all possible ways, including creating a new OpenDNS account.

       

      4. Have you tried resetting the device?

           Yes, I have uninstalled, installed, and reinstalled Netgear Geni on iphone, ipad, and two windows computers with the same issue.

          I have changed/downgraded the firmware did not work either.   

          I have reset the router, and now I’m able to. This resultet in a lot of work with a household of 12 apple devices, 4 printers, 10+ computers.

       

      I do not know/dear to upgrade the router with the latest firmware in case that messes things up again, after many hours of cleaning up.

      I have also had this behavior earlier, but then it helped to use the iPad software.

      I have used serveral different versions/revisions of the Netgear Geni, but some fails on Windows 10,

       

      Cheers, Roger

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Jan 05, 2017

        Hi Harangen,

         

        Thank you for providing n update. Please continue to monitor if the issue persists and keep us posted.

         

        Regards,

         

        Dexter

        Community Team