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Forum Discussion

shawn53913's avatar
shawn53913
Initiate
Dec 16, 2016

Genie - Parental Controls, cannot change settings on individual devices in the network map

I set the default for parental controls to High during initial setup on the router. Then in the network map area, I tried to change the settings per user device, but when I click apply, the settings ...
Genie
skiddles6969's avatar
skiddles6969
Aspirant
Dec 31, 2016
I'm having the same issue l.I have tried to change individual parental controls on both the app and the pc and it doesn't work. It was working great up until this week. I've tried uninstallin the app and reinstalling and that didn't work either. Please help!
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 03, 2017


Hi Jenhedr,

 

1. Do the unused/inactive devices still show up on the Network Map?

2. Have you tried uninstalling then re-installing the app/program?

3. Is the behavior the same no matter what device you use to individually set a filtering level?

 

Regards,

 

Dexter

Community Team