NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Genie - Parental Controls, cannot change settings on individual devices in the network map
I set the default for parental controls to High during initial setup on the router. Then in the network map area, I tried to change the settings per user device, but when I click apply, the settings ...
Hi skiddles6969,
1. What is the model number and firmware version of your device?
2. What error message are you getting?
3. Have you tried disabling and re-enabling Parental Controls?
4. Have you tried resetting the device?
Regards,
Dexter
Community Team
Hi,
1. What is the model number and firmware version of your device?
Product: R7000
Current Firmware: 1.0.5.70_1.1.91 (after resetting everything)
Previous Firmware: 1.0.7.6_1.1.99
2. What error message are you getting?
No error messages, the device changes back to "default router" instead of none.
3. Have you tried disabling and re-enabling Parental Controls?
Yes, in all possible ways, including creating a new OpenDNS account.
4. Have you tried resetting the device?
Yes, I have uninstalled, installed, and reinstalled Netgear Geni on iphone, ipad, and two windows computers with the same issue.
I have changed/downgraded the firmware did not work either.
I have reset the router, and now I’m able to. This resultet in a lot of work with a household of 12 apple devices, 4 printers, 10+ computers.
I do not know/dear to upgrade the router with the latest firmware in case that messes things up again, after many hours of cleaning up.
I have also had this behavior earlier, but then it helped to use the iPad software.
I have used serveral different versions/revisions of the Netgear Geni, but some fails on Windows 10,
Cheers, Roger