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Forum Discussion
Genie - Parental Controls, cannot change settings on individual devices in the network map
I set the default for parental controls to High during initial setup on the router. Then in the network map area, I tried to change the settings per user device, but when I click apply, the settings ...
Hi shawn53913,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
Yes, I am still experiencing the problem. And also encountered a different one in the last couple of nights.
Here's the scenario:
8 kids in the home, some with phones, some with kindles, some with android tablets, some just using laptops & tv's.
Because I cant control the individual devices, when a couple were naughty I simply just changed the password, which thankfully kicked everyone off the network. However, the next night, when I returned home, the password had reverted back to the original password. How does that happen?
I will get the model info etc. asap.
Hi shawn53913,
The only way for it to revert back is if the device is reset. Please keep us posted and the additional details and answers to my inquiry would help a lot.
Regards,
Dexter
Community Team