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gadingan26's avatar
gadingan26
Follower
Jan 06, 2016

Genie and Windows 10

There are tons of discussions talking about this. I WAS using a really old HP pavillion running on windows vist and it worked properly, but as of right now I am using a Dell XPS with windows 10 and i...
Genie
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jan 06, 2016

I have seen suggestions about trying an older version of the Netgear Genie.

 

    • Archon-'s avatar
      Archon-
      Aspirant
      Jan 08, 2016

      Hope this helps.  Win10x64. build 10586.  Dell e7450 8GB. Latest version of genie quits immediately after splash screen appears.  Windows error log:

      Log Name: Application
      Source: Application Error
      Date: 1/7/2016 9:14:23 PM
      Event ID: 1000
      Task Category: (100)
      Level: Error
      Keywords: Classic
      User: N/A
      Computer: MyPc
      Description:
      Faulting application name: NETGEARGenie.exe, version: 2.3.1.0, time stamp: 0x55ba05d8
      Faulting module name: wpcap.dll, version: 4.1.0.2001, time stamp: 0x4c24dd97
      Exception code: 0xc0000005
      Fault offset: 0x0001b345
      Faulting process id: 0x27a8
      Faulting application start time: 0x01d149ba47a50ce5
      Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
      Faulting module path: C:\WINDOWS\SYSTEM32\wpcap.dll
      Report Id: 385d3859-7229-4de2-9504-c778b3058828
      Faulting package full name:
      Faulting package-relative application ID:
      Event Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2016-01-08T02:14:23.394756300Z" />
      <EventRecordID>7035</EventRecordID>
      <Channel>Application</Channel>
      <Computer>MyPc</Computer>
      <Security />
      </System>
      <EventData>
      <Data>NETGEARGenie.exe</Data>
      <Data>2.3.1.0</Data>
      <Data>55ba05d8</Data>
      <Data>wpcap.dll</Data>
      <Data>4.1.0.2001</Data>
      <Data>4c24dd97</Data>
      <Data>c0000005</Data>
      <Data>0001b345</Data>
      <Data>27a8</Data>
      <Data>01d149ba47a50ce5</Data>
      <Data>C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe</Data>
      <Data>C:\WINDOWS\SYSTEM32\wpcap.dll</Data>
      <Data>385d3859-7229-4de2-9504-c778b3058828</Data>
      <Data>
      </Data>
      <Data>
      </Data>
      </EventData>
      </Event>

    • Tyler1701's avatar
      Tyler1701
      Initiate
      Jan 09, 2016

      Come on Netgear I can see my Nighthawk 6700 finding it's way in the local rubish heap.  Based upon post warrenty support I wouldn't give Netgear a 1/2 star rating.  I had a belkin router and thought I was up grading.  I was sure fooled by Netgear and and Costco. 

       

      Genie won't work on windows 10 I can get online but I can't control it through genie.  I was told when I bought it last March this is the best router out there. 

       

      Maybe it was now with Windows 10 they are the worst!!!!!!!!  The only person I'd recommend a Netgear product to the Chinese maybe it would slow them down in hacking into the worlds systems

       

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jan 09, 2016

        Did you read, and try the advice of, the post a few above yours from DexterJB? Maybe the older version of the Genie will work for you.

         

        I do not use Netgear Genie, if you mean the standalone program, to control things. I use the web interface and my browser.

         

         

    • spike7447's avatar
      spike7447
      Aspirant
      Mar 16, 2016

      when i diagnose the genie application, it says that the genie is incompatable with windows 10 x64

      i also have the app with my Iphone, so i can still have control there, but i'd like it to run on my computer again

       

      OS Name Microsoft Windows 10 Home
      Version 10.0.10586 Build 10586
      Other OS Description Not Available
      OS Manufacturer Microsoft Corporation
      System Name SPIKE
      System Manufacturer ASUS
      System Model All Series
      System Type x64-based PC
      System SKU All
      Processor Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz, 3501 Mhz, 6 Core(s), 12 Logical Processor(s)
      BIOS Version/Date American Megatrends Inc. 1901, 8/10/2015
      SMBIOS Version 2.8
      Embedded Controller Version 255.255
      BIOS Mode Legacy
      BaseBoard Manufacturer ASUSTeK COMPUTER INC.
      BaseBoard Model Not Available
      BaseBoard Name Base Board
      Platform Role Desktop
      Secure Boot State Unsupported
      PCR7 Configuration Binding Not Possible
      Windows Directory C:\WINDOWS
      System Directory C:\WINDOWS\system32
      Boot Device \Device\HarddiskVolume4
      Locale United States
      Hardware Abstraction Layer Version = "10.0.10586.0"
      User Name SPIKE\JimBob
      Time Zone Pacific Daylight Time
      Installed Physical Memory (RAM) 32.0 GB
      Total Physical Memory 31.9 GB
      Available Physical Memory 28.1 GB
      Total Virtual Memory 36.7 GB
      Available Virtual Memory 32.6 GB
      Page File Space 4.75 GB
      Page File C:\pagefile.sys
      Hyper-V - VM Monitor Mode Extensions Yes
      Hyper-V - Second Level Address Translation Extensions Yes
      Hyper-V - Virtualization Enabled in Firmware No
      Hyper-V - Data Execution Protection Yes