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Forum Discussion
Genie and Windows 10
There are tons of discussions talking about this. I WAS using a really old HP pavillion running on windows vist and it worked properly, but as of right now I am using a Dell XPS with windows 10 and i...
Hi gadingan26,
We are currently investigating this issue with some Windows 10 devices. You may use the previous version of NETGEAR Genie using the download link below.
https://drive.google.com/file/d/0Bz-pjmQaYmk6Vk92eE81a20xRjg/view?usp=sharing
Regards,
Dexter
Community Team
Hope this helps. Win10x64. build 10586. Dell e7450 8GB. Latest version of genie quits immediately after splash screen appears. Windows error log:
Log Name: Application
Source: Application Error
Date: 1/7/2016 9:14:23 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MyPc
Description:
Faulting application name: NETGEARGenie.exe, version: 2.3.1.0, time stamp: 0x55ba05d8
Faulting module name: wpcap.dll, version: 4.1.0.2001, time stamp: 0x4c24dd97
Exception code: 0xc0000005
Fault offset: 0x0001b345
Faulting process id: 0x27a8
Faulting application start time: 0x01d149ba47a50ce5
Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
Faulting module path: C:\WINDOWS\SYSTEM32\wpcap.dll
Report Id: 385d3859-7229-4de2-9504-c778b3058828
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-01-08T02:14:23.394756300Z" />
<EventRecordID>7035</EventRecordID>
<Channel>Application</Channel>
<Computer>MyPc</Computer>
<Security />
</System>
<EventData>
<Data>NETGEARGenie.exe</Data>
<Data>2.3.1.0</Data>
<Data>55ba05d8</Data>
<Data>wpcap.dll</Data>
<Data>4.1.0.2001</Data>
<Data>4c24dd97</Data>
<Data>c0000005</Data>
<Data>0001b345</Data>
<Data>27a8</Data>
<Data>01d149ba47a50ce5</Data>
<Data>C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\wpcap.dll</Data>
<Data>385d3859-7229-4de2-9504-c778b3058828</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>