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Forum Discussion
Genie App Doesn't Open on Ipad
I am at the end of my rope in attempting to set parental controls on a new Netgear Modem, model C6300BD. My devices for attempting to do so are an iPad, an iPhone, or a Chromebook. I have downloa...
Hi @GenieDoesntWork,
Your device model number indicates that it is an ISP-provided device which has a modified firmware. This means that it may not work with the NETGEAR Genie app/program. Have you tried using another device (Android, iOS, another computer)?
Regards,
Dexter
Community Team
Hello Dexter, thank you for the response.
I borrowed a pc and downloaded the Genie program, which worked well enough to get me started, although did prove problematic in some areas. It readily accepted my Open DNS information and allowed me to access parental notifications.
The good news is that, once the Open DNS business was added into the Genie program, I was then able to access the Netgear Modem Utility using my Chromebook browser--as if a lock had been opened on that website. The browser interface actually seems to work the best, allowing me the most options for modem settings.
I tested the parental control function and potentially troubling websites were indeed blocked.
The Genie apps on the iPad and the iPhone still not working.
Thanks again and good luck to all!
Hi @GenieDoesntWork,
Thank you for the update. Glad to know that you got it working somehow. As mentioned, given the modified version of the firmware, it may or may not work with the Genie app on some platforms.
Regards,
Dexter
Community Team