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Forum Discussion

velnias's avatar
velnias
Novice
Mar 03, 2015

Genie App not working after FW upgrade 1.04.18_1.1.52

Been searching the forum for this elsewhere and haven't found any reference to it, so apologies in advance if it's been mentioned elsewhere. After upgrade to 1.04.18_1.1.52, Netgear Genie app on my...
Genie
southland's avatar
southland
Tutor
Sep 18, 2015

Hi guys,

 

I have the same issue here trying to log with the Genie App on iphone.

 

I can access my router on the browser, also genie app on my mac running OS X normally, but never been able to log in with the genie app on my iphone.

 

Please fix this NETGEAR.

 

Error message "Failed to log into the router power cycle the router and try again"

 

Thanks,

DexterJB's avatar
DexterJB
NETGEAR Moderator
Sep 22, 2015

Hi southland,

 

May I know if you have tried resetting and reconfiguring the router?

 

Regards,

 

Dexter

Community Team