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Forum Discussion
jotaMena
Nov 21, 2016Aspirant
Genie app on Iphone and Ipad
Hello, There
I have been passing through a very hard time today just to try to enter in the NETGEAR Genie app in my Iphone as well in my Ipad.
I am connected to the red and using now my wireless ...
DexterJB
Nov 22, 2016NETGEAR Moderator
Hi jotaMena,
1. Please make sure your iPhone and iPad are both connected to the same network as your wireless computer.
2. Are you able to login through the NETGEAR Genie app/program on the wireless computer?
3. What version of the app do you have installed on your iOS devices?
Regards,
Dexter
Community Team