Genie App says remote access not supported for my router?

ElaineM
NETGEAR Employee Retired
Apr 19, 2017
Is it working now?
- TonyPHX
  Guide
  Apr 19, 2017
  Yes, all working now, perfect!
  - Fatherof390
    Aspirant
    Oct 07, 2017
    I'm having the exact same problem with my nightgown 2350. I tried uninstalling the app and reinstalling it and nothing changed.
- mwseymour
  Aspirant
  Jul 08, 2017
  Hi,
  
  I am also experiencing the same error. I have uninstalled the Genie iOS App and reinstalled, Router Firmware version
  v1.1.00.26 and Geniw Version 3.1.28 but same problem.
  
  I enabled Remote Management in the Advanced Setup section but when I try and enable Remote Access in Genie
  I get the message This router does not support remote access which is not true.
  
  Any assistance will be most appreciated.
  
  Regards,
  - DexterJB
    NETGEAR Moderator
    Jul 10, 2017
    Hi mwseymour,
    
    What is the model number of your NETGEAR device?
    
    Regards,
    
    Dexter
    
    Community Team
Redtulips7
Luminary
Apr 19, 2017
What do you mean by remote access? Beyond WiFi range? I am only capable of accessing Router through Genie App with my Note 5(Android 7.0) while in the WiFi range!!!!!!
- TonyPHX
  Guide
  Apr 19, 2017
  By remote I just mean remote via Genie. The "remote access" url also works, but I was trying to make the Genie app work right from outside of my network. And of course I wanted to add the Alexa skill for Netgear. Very cool. : )
  - Redtulips7
    Luminary
    Apr 19, 2017
    Remote doesn't necessary mean access through WiFi!!! Can you access your Router without WiFi or way from home location?

Forum Discussion

Genie App says remote access not supported for my router?