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Genie App says remote access not supported for my router?
I have an R9000 X10 and in many documents it says that Genie should be able to support remote access for this router. Yet, the Genie app (latest version) on iPhone says my router does not support re...
Hi dereksoderquist,
Yes, the WNDR3400v2 does support the NETGEAR Genie app but is not among the supported devices for the Remote Login feature. The link below indicates the supported models.
http://kb.netgear.com/app/answers/detail/a_id/26109
Regards,
Dexter
Community Team
Never mind. Uninstalled Genie, rebooted phone and router...reinstalled Genie. Totally different experience. : )
Is it working now?
Yes, all working now, perfect!
- I'm having the exact same problem with my nightgown 2350. I tried uninstalling the app and reinstalling it and nothing changed.
Hi Fatherof390,
The R7500 does not support the Remote Login feature of the NETGEAR Genie. You can check the link below and the supported models are located on the top right.
http://kb.netgear.com/app/answers/detail/a_id/26109
Regards,
Dexter
Community Team
Hi,
I am also experiencing the same error. I have uninstalled the Genie iOS App and reinstalled, Router Firmware version
v1.1.00.26 and Geniw Version 3.1.28 but same problem.
I enabled Remote Management in the Advanced Setup section but when I try and enable Remote Access in Genie
I get the message This router does not support remote access which is not true.
Any assistance will be most appreciated.
Regards,
Hi mwseymour,
The remote login feature via the NETGEAR Genie app (which is not supported by your device) is different from the remote management option. The link below may help out.
https://kb.netgear.com/976/Enabling-your-router-s-remote-management
Regards,
Dexter
Community Team
