Forum Discussion

Guide

Apr 18, 2017

Solved

Genie App says remote access not supported for my router?

I have an R9000 X10 and in many documents it says that Genie should be able to support remote access for this router. Yet, the Genie app (latest version) on iPhone says my router does not support re...

Genie

DexterJB
Jan 23, 2018
Hi dereksoderquist,

Yes, the WNDR3400v2 does support the NETGEAR Genie app but is not among the supported devices for the Remote Login feature. The link below indicates the supported models.

http://kb.netgear.com/app/answers/detail/a_id/26109

Regards,

Dexter

Community Team

mwseymour

Aspirant

Jul 28, 2017

Thanks Dexter, but I am unable to use this feature due to it not being supported on this model of router. Unless you have another solution I am stuck !

Regards
Malcolm

DexterJB

NETGEAR Moderator

Aug 17, 2017

Hi Fightonuscjck,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

Fightonuscjck
Tutor
Aug 17, 2017
I am still havingthe problem. Rather than trouble shooting it would be nice for Netgear to reproduce the problem and provide definite solution versus a try this and that approach. Thank you
laciepperson
Aspirant
Aug 17, 2017
Yes, I am still having this problem.
daboudreau
Aspirant
Sep 05, 2017
When I try to enable remote access I get "Does not support Remote Access". What I am I doing wrong?

Dan
daboudreau
Aspirant
Sep 06, 2017
I was able to turn on the remote access through the regular web management interface, and I was also able to use the provided remote access https address in my web browser. So my router does support remote access, but it seems that the "genie" version isn't able to.

Dan