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Forum Discussion
Genie app won't connect to OpenDNS
Just tried using parental controls in Genie App but it will never connect to OpenDNS during the setup process. I have now created two accounts in OpenDNS and the accounts work fine at the OpenDNS we...
Hi BizLorax,
I would like to get additional information about your device so that we can provide you with better recommendations.
1. What is the model number of your device?
2. What is the firmware version of the device?
3. What is the verision of the desktop GENIE?
4. When did you purchase the device?
5. Have you tried registering another account?
Regards,
DexterJB
Community Team
Dexter,
Thanks for offering to help.
Here is the info you wanted.
1. What is the model number of your device?: NETGEAR N300 WirelessN Router with DOCSIS 30 Cable Modem Black, MODEL: C3000-100N, SKU: 4484015
2. What is the firmware version of the device? V1.01.11
3. What is the verision of the desktop GENIE? 2.4.12
4. When did you purchase the device? 1/23/2015
5. Have you tried registering another account? Yes (I've tried two accounts)
Thanks
Biz
Hi BizLorax,
Thank you for providing the information. As it stands, the LPC (Live Parental Controls) feature for NETGEAR cable modem-routers are still currently being worked on and are not yet made fully functional as firmwares for these devices still require certification from the ISP's which make modifications or updates take more time compared to stand alone routers.
Regards,
Dexter
Community Team
Dexter
Thanks for explaining this.
It is a bit troubling that a device could be sold with no functional parental controls.
In this day and age I would think parental controls would be a 'standard' feature - not an add on.
But thanks again for explaining why this feature does not work.
Biz