Genie app won't connect to OpenDNS

maybe you should let your other techs know about this instead of having customers on the phone for hours troubleshooting something that currently has no fix. I will have to return this R8000 and exchange for ASUS, as my old one worked perfectly for parental controls.(unless Netgear comes up with a "quickfix" soon)

so frustrated by this also - I purchased a linksys last month and found out the parental controls consisted of me blocking up to 8 sites by manually putting them in - not helpful - so I just purchased this NightHawk because it looked like the parental controls were stellar - now I get all this work done on it (purchase, install, set up, download genie etc..) and it won't work - I cant get it to sign in! I'm so frustrated.  can't believe it doesnt even work! I have the r7000. pulling my hair out right now - whats left of it...

Hi rock_roller,

The LPC (Live Parental Control) feature does work with the R8000 router. My previous response was referring to NETGEAR Cable modem-routers. However, if you are currently having issues logging in to your OpenDNS account through the NETGEAR Genie, I suggest using an iOS or MAC OS X device since we are in the process of coming up with a fix for Windows and Android.

Regards,

Dexter

Community Team

Hi KHouse,

We apologize for the inconvenience that this situation has caused you. Engineering is already working on a fix for this. In the mean time, I recommend logging in to your OpenDNS account using an iOS or MAC OS X device for you to manage your LPC settings.

Regards,

Dexter

Community Team

The new router R7000 just came today. I purchased for parental control only.  It is disappointing actually the parental control SW actually does not work! It is hard to believe how the product is made and advertised to support this as a major feature!

Tried the windows netgearGenie, and used the parental control to login OpenDNS account. It says "there was an error signing in ..." 

Then moved back to create a new account for OpenDNS with netgearGenie. It still complained the same thing. 

Then read this thread and it was suggested to use iOS to setup the parental control. I also tried that. But once you select the parental control and entered your username and password, it will crash!

Nothing worked. 

Any update on a fix for this issue. Based on previous posts and my own experience, it appears that the parental controls don't work regardless of the device.  I have tried Windows and iOS.  At least with Windows I get an error message on iOS (tried on both an iPhone and iPad) the genie app crashes when trying to configure parental controls.  It doesn't appear that Netgear is treating this issue with much urgency based on how long this issue has been opened.  This is the primary reason I bought the router, I'm not sure there is much reason to keep the router unless there is some indication that Netgear is treating this issue with some urgency and will provide a fix soon.

dear all - just got a message from opendns and they said its now fixed - I went in to check and what-do-you-know - it works now.  thanks for all your help, encouragment and voice! 

I just retried launching genie app on my android and from PC app and genie will still not accept my OpenDNS password (but the same p/w works fine at OpenDNS website).

I haven't yet tried the fully automated router setup suggested by someone else, affraid it will mess-up my internet connection entirely. When I have more time I'll try that.

But as it stands genie is a complete dud for me.

wow what