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Forum Discussion
Genie app won't connect to OpenDNS
Just tried using parental controls in Genie App but it will never connect to OpenDNS during the setup process. I have now created two accounts in OpenDNS and the accounts work fine at the OpenDNS we...
The new router R7000 just came today. I purchased for parental control only. It is disappointing actually the parental control SW actually does not work! It is hard to believe how the product is made and advertised to support this as a major feature!
Tried the windows netgearGenie, and used the parental control to login OpenDNS account. It says "there was an error signing in ..."
Then moved back to create a new account for OpenDNS with netgearGenie. It still complained the same thing.
Then read this thread and it was suggested to use iOS to setup the parental control. I also tried that. But once you select the parental control and entered your username and password, it will crash!
Nothing worked.
Any update on a fix for this issue. Based on previous posts and my own experience, it appears that the parental controls don't work regardless of the device. I have tried Windows and iOS. At least with Windows I get an error message on iOS (tried on both an iPhone and iPad) the genie app crashes when trying to configure parental controls. It doesn't appear that Netgear is treating this issue with much urgency based on how long this issue has been opened. This is the primary reason I bought the router, I'm not sure there is much reason to keep the router unless there is some indication that Netgear is treating this issue with some urgency and will provide a fix soon.