NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Genie app won't connect to OpenDNS
I am trying to useGenie Parental controls and when I attempt to login to my OpenDNS I get the following error "There was an error signing, in please make sure you're connected to the Internet and tr...
Got it to work! In the end, it looks like the router did not reset properly when it was shut down. So I unplugged it, then put the power switch to on/of 4 or 5 times (to discharge the capacitors), then plugged the power cord back in. Once fully booted, the Genie app was able to talk to the router on the first try. What is wierd is that in the last weeks, all other devices must have contuinued to work with the Genie app since Parental Control/by-pass account was still working fine...
Weird one...
Anyway, thanks for your help Dexter! And I hope this is of use to someone... :)
Hello,
I have a C3700 and I'm getting the same error. I have tried on PC, Ipad, Iphone and Android device, I have uninstalled and reinstalled several times but get the same error every time. Please help me. Thank you.
Hi jazy91,
If you are in the process of creating an OpenDNS account through the NETGEAR Genie, please make sure that the password contains upper case, lower case, number, and special character. If it still fails to register, create a password that is exactly 15 characters long as a work around.
Regards,
Dexter
Community Team
Hello. Thanks but it's still not working. I even created a different OpenDNS account and still no luck. What else can I try?
Hi jazy91,
That is a bit strange since most were already able to log in or create an OpenDNS account.
1. What is the firmware version of your device?
2. Have you tried using another device/computer to log in or register?
3. Are you getting an error message? If yes, may I know what it is?
Regards,
Dexter
Community Team
I have tried android and pc and can not login either. If i enter wrong password, it tells me, so my password is right. With rigjht pw, It thinks for about 10 seconds and then just shows login screen again without logging me in.