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Forum Discussion
Solved
Genie app won't connect to OpenDNS
I am trying to useGenie Parental controls and when I attempt to login to my OpenDNS I get the following error "There was an error signing, in please make sure you're connected to the Internet and tr...
Got it to work! In the end, it looks like the router did not reset properly when it was shut down. So I unplugged it, then put the power switch to on/of 4 or 5 times (to discharge the capacitors), then plugged the power cord back in. Once fully booted, the Genie app was able to talk to the router on the first try. What is wierd is that in the last weeks, all other devices must have contuinued to work with the Genie app since Parental Control/by-pass account was still working fine...
Weird one...
Anyway, thanks for your help Dexter! And I hope this is of use to someone... :)
Spend hours to set up a open DNS account but it says your device is already connected to another DNS account which doesn't make sense
Hi @Shabinaafridi,
1. Have you used the router with a different OpenDNS account before?
2. Is it the first time that you are signing up for an OpenDNS account?
3. Did you try signing up through the NETGEAR Genie or through the OpenDNS website itself?
Regards,
Dexter
Community Team