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Forum Discussion
Solved
Genie app won't connect to OpenDNS
I am trying to useGenie Parental controls and when I attempt to login to my OpenDNS I get the following error "There was an error signing, in please make sure you're connected to the Internet and tr...
Got it to work! In the end, it looks like the router did not reset properly when it was shut down. So I unplugged it, then put the power switch to on/of 4 or 5 times (to discharge the capacitors), then plugged the power cord back in. Once fully booted, the Genie app was able to talk to the router on the first try. What is wierd is that in the last weeks, all other devices must have contuinued to work with the Genie app since Parental Control/by-pass account was still working fine...
Weird one...
Anyway, thanks for your help Dexter! And I hope this is of use to someone... :)
I am having the same issue, I apparently have 3 dns accounts with my 3 emails, none will work( I have 3 because there is no discernible way to retrieve user names or passwords). I using an andriod
Hi Trippychick367,
1. Are you trying to sign up for an OpenDNS account through the NETGEAR Genie?
2. Are you getting an error message? If yes, what is the error message?
3. Have you tried setting up using another device (another smartphone, tablet, PC)?
4. What is the model number and firmware version of your NETGEAR device?
Regards,
Dexter
Community Team
Hi Trippychick367,
I would like to follow up if you are still experiencing the issue.
Regards,
Dexter
Community Team
