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Forum Discussion
Solved
Genie app won't connect to OpenDNS
I am trying to useGenie Parental controls and when I attempt to login to my OpenDNS I get the following error "There was an error signing, in please make sure you're connected to the Internet and tr...
Got it to work! In the end, it looks like the router did not reset properly when it was shut down. So I unplugged it, then put the power switch to on/of 4 or 5 times (to discharge the capacitors), then plugged the power cord back in. Once fully booted, the Genie app was able to talk to the router on the first try. What is wierd is that in the last weeks, all other devices must have contuinued to work with the Genie app since Parental Control/by-pass account was still working fine...
Weird one...
Anyway, thanks for your help Dexter! And I hope this is of use to someone... :)
Hello all!
I see a lot of you are having the same issue I have. I also get the "There was an error signing, in please make sure you're connected to the Internet and try again" message when trying to login to OpenDNS inside the latest Genie app. I am running Win 10 (fully updated) and my router tells me it's already up to the latest firmware.
What is the most likely cause and the latest possible solution to this problem?
Please note that I have other devices on my network, all working perfectly fine using the Genie app for Windows or Android. Devices under Windows that work okay are all runnning Win 7 SP1 though... this might be a clue.
Thanks in advance for any help!