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Forum Discussion

justwondering01's avatar
justwondering01
Aspirant
Oct 13, 2015
Solved

Genie app won't connect to OpenDNS

I am trying to useGenie Parental controls and when I attempt to login to my OpenDNS I get the following error "There was an error signing, in please make sure you're connected to the Internet and tr...
Genie
  • Patentagosse's avatar
    Patentagosse
    Nov 02, 2016

    Got it to work! In the end, it looks like the router did not reset properly when it was shut down. So I unplugged it, then put the power switch to on/of 4 or 5 times (to discharge the capacitors), then plugged the power cord back in. Once fully booted, the Genie app was able to talk to the router on the first try. What is wierd is that in the last weeks, all other devices must have contuinued to work with the Genie app since Parental Control/by-pass account was still working fine...

    Weird one...

    Anyway, thanks for your help Dexter! And I hope this is of use to someone... :)

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 13, 2015

Hi justwondering01,

 

Have you tried using other devices (other computer, smartphone, tablet)?

 

Regards,

 

Dexter

Community Team

  • justwondering01's avatar
    justwondering01
    Aspirant
    Oct 18, 2015

    I tried two other computers and I get the same error.  If I put the wrong user name and password I get the "Opps, we don't recoginize that user name or password" error.  So I know it is looking at the OpenDNS info.

     

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 19, 2015

      Hi justwondering01,

       

      1. Please try using a mobile device and install the NETGEAR Genie app.

      2. What is the operating system of the computers that are experiencing the issue?

      3. What is the version of the NETGEAR Genie program installed on the computers?

       

      Regards,

       

      Dexter

      Community Team

      • J4U's avatar
        J4U
        Aspirant
        Oct 23, 2015

        Having the same issue on both PC W10 and Android app.  The PC error (V.12 of Genie as others do not work at all)is to make sure you are connected to the internet and try again.  The Android just loops back to the login screen wanting you to retry.

  • jazy91's avatar
    jazy91
    Aspirant
    Nov 05, 2015

    Hello,

    I have a C3700 and I'm getting the same error. I have tried on PC, Ipad, Iphone and Android device, I have uninstalled and reinstalled several times but get the same error every time.  Please help me. Thank you.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 05, 2015

      Hi jazy91,

       

      If you are in the process of creating an OpenDNS account through the NETGEAR Genie, please make sure that the password contains upper case, lower case, number, and special character. If it still fails to register, create a password that is exactly 15 characters long as a work around.

       

      Regards,

       

      Dexter

      Community Team

      • jazy91's avatar
        jazy91
        Aspirant
        Nov 06, 2015

        Hello. Thanks but it's still not working.  I even created a different OpenDNS account and still no luck.  What else can I try?