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Forum Discussion
Solved
Genie app won't connect to OpenDNS
I am trying to useGenie Parental controls and when I attempt to login to my OpenDNS I get the following error "There was an error signing, in please make sure you're connected to the Internet and tr...
Got it to work! In the end, it looks like the router did not reset properly when it was shut down. So I unplugged it, then put the power switch to on/of 4 or 5 times (to discharge the capacitors), then plugged the power cord back in. Once fully booted, the Genie app was able to talk to the router on the first try. What is wierd is that in the last weeks, all other devices must have contuinued to work with the Genie app since Parental Control/by-pass account was still working fine...
Weird one...
Anyway, thanks for your help Dexter! And I hope this is of use to someone... :)
Hi justwondering01,
Have you tried using other devices (other computer, smartphone, tablet)?
Regards,
Dexter
Community Team
I tried two other computers and I get the same error. If I put the wrong user name and password I get the "Opps, we don't recoginize that user name or password" error. So I know it is looking at the OpenDNS info.
Hi justwondering01,
1. Please try using a mobile device and install the NETGEAR Genie app.
2. What is the operating system of the computers that are experiencing the issue?
3. What is the version of the NETGEAR Genie program installed on the computers?
Regards,
Dexter
Community Team
Having the same issue on both PC W10 and Android app. The PC error (V.12 of Genie as others do not work at all)is to make sure you are connected to the internet and try again. The Android just loops back to the login screen wanting you to retry.