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Forum Discussion

justwondering01's avatar
justwondering01
Aspirant
Oct 13, 2015
Solved

Genie app won't connect to OpenDNS

I am trying to useGenie Parental controls and when I attempt to login to my OpenDNS I get the following error "There was an error signing, in please make sure you're connected to the Internet and tr...
Genie
  • Patentagosse's avatar
    Patentagosse
    Nov 02, 2016

    Got it to work! In the end, it looks like the router did not reset properly when it was shut down. So I unplugged it, then put the power switch to on/of 4 or 5 times (to discharge the capacitors), then plugged the power cord back in. Once fully booted, the Genie app was able to talk to the router on the first try. What is wierd is that in the last weeks, all other devices must have contuinued to work with the Genie app since Parental Control/by-pass account was still working fine...

    Weird one...

    Anyway, thanks for your help Dexter! And I hope this is of use to someone... :)

TCO's avatar
TCO
Aspirant
Oct 23, 2015

Same issue with W10 & android

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 23, 2015

Hi TCO and J4U,

 

This situation has already been reported. I will be sending an inquiry to Engineering and provide an update on this thread.

 

Regards,

 

Dexter

Community Team

  • gwinner936's avatar
    gwinner936
    Aspirant
    Oct 23, 2015

    Same issue with an R8000. Tried to login using Windows 8.1, Windows 10, and IOS9.