NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Genie app won't connect to OpenDNS
I am trying to useGenie Parental controls and when I attempt to login to my OpenDNS I get the following error "There was an error signing, in please make sure you're connected to the Internet and tr...
Got it to work! In the end, it looks like the router did not reset properly when it was shut down. So I unplugged it, then put the power switch to on/of 4 or 5 times (to discharge the capacitors), then plugged the power cord back in. Once fully booted, the Genie app was able to talk to the router on the first try. What is wierd is that in the last weeks, all other devices must have contuinued to work with the Genie app since Parental Control/by-pass account was still working fine...
Weird one...
Anyway, thanks for your help Dexter! And I hope this is of use to someone... :)
I'm having the same issue, don't know what to do. I have the R7000. I have tried for well over an hour and to no avail. Using a Macbook pro.
same issue on R8000 something is blocking Genie from connecting to Open DNS. Have had two support techs try for over 3 hours of troubleshooting to no avail. My old ASUS router parental controls worked perfectly. Hope they can fix this soon.