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Forum Discussion
Solved
Genie app won't connect to OpenDNS
I am trying to useGenie Parental controls and when I attempt to login to my OpenDNS I get the following error "There was an error signing, in please make sure you're connected to the Internet and tr...
Got it to work! In the end, it looks like the router did not reset properly when it was shut down. So I unplugged it, then put the power switch to on/of 4 or 5 times (to discharge the capacitors), then plugged the power cord back in. Once fully booted, the Genie app was able to talk to the router on the first try. What is wierd is that in the last weeks, all other devices must have contuinued to work with the Genie app since Parental Control/by-pass account was still working fine...
Weird one...
Anyway, thanks for your help Dexter! And I hope this is of use to someone... :)
Same issue on D6400 with Android and Windows
I'm having the same issue with R6400. I have tried using the Netgear Genie app from Windows 7, iPad 2 with iOS 9.1, and iPhone 5s with iOS 9.1. On Windows I get the error message specified in the original post. On the iPad and iPhone the app usually crashes when attempting to configure the parental controls and logon to openDNS.
Hi kolbyjh, johnathome, rock_roller, and moytyler,
You should be able to login to your OpenDNS account through the NETGEAR Genie and manage your LPC (Live Parental Controls) settings.
Regards,
Dexter
Community TeamI tried again from my desktop and got the same error but I was able to download the app on to my iPhone and it worked like it was supposed to. I will try removing the software from my desktop and reinstalling it. Thanks for getting this fixed.
