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Forum Discussion

justwondering01's avatar
justwondering01
Aspirant
Oct 13, 2015
Solved

Genie app won't connect to OpenDNS

I am trying to useGenie Parental controls and when I attempt to login to my OpenDNS I get the following error "There was an error signing, in please make sure you're connected to the Internet and tr...
Genie
kolbyjh's avatar
kolbyjh
Aspirant
Oct 29, 2015

I'm having the same issue with R6400.  I have tried using the Netgear Genie app from Windows 7, iPad 2 with iOS 9.1, and iPhone 5s with iOS 9.1.  On Windows I get the error message specified in the original post.  On the iPad and iPhone the app usually crashes when attempting to configure the parental controls and logon to openDNS.

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 30, 2015

Hi kolbyjh, johnathome, rock_roller, and moytyler,

 

You should be able to login to your OpenDNS account through the NETGEAR Genie and manage your LPC (Live Parental Controls) settings.

 

Regards,

 

Dexter
Community Team

  • justwondering01's avatar
    justwondering01
    Aspirant
    Nov 01, 2015

    I tried again from my desktop and got the same error but I was able to download the app on to my iPhone and it worked like it was supposed to.  I will try removing the software from my desktop and reinstalling it.  Thanks for getting this fixed.