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Forum Discussion
Solved
Genie app won't connect to OpenDNS
I am trying to useGenie Parental controls and when I attempt to login to my OpenDNS I get the following error
"There was an error signing, in please make sure you're connected to the Internet and try again"
I am connected to the internet and I can open my account using the same email and password on the OpenDNS site but Genie will not connect.
I have a N600 Wireless Dual Band. Model DGND3700v2 running firmware V1.1.00.15_1.00.15NA
Any ideas?
Got it to work! In the end, it looks like the router did not reset properly when it was shut down. So I unplugged it, then put the power switch to on/of 4 or 5 times (to discharge the capacitors), then plugged the power cord back in. Once fully booted, the Genie app was able to talk to the router on the first try. What is wierd is that in the last weeks, all other devices must have contuinued to work with the Genie app since Parental Control/by-pass account was still working fine...
Weird one...
Anyway, thanks for your help Dexter! And I hope this is of use to someone... :)
40 Replies
This forum seems to be dead. Can anyone tell me how I can get support for the Genie application appart from the Netgear forum? Thanks!
Hi Patentagosse,
1. What is the model number and firmware version of the router?
2. What version of the NETGEAR Genie program do you have installed?
3. Was it working before?
4. Is the computer connected via wired or wireless?
Regards,
Dexter
Community Team
Oh, hi! I didn't think this forum was still active. Thanks for your reply!
This is a weird one since my other computers (all Win7) and devices (Android) still work fine with that router and the Genie app...
The router is a N600 (WNDR3700v3) with v1.0.0.38_1.0.31 firmware (the auto-updarter says it's up to date).
The Genie app I installed when I first got my new PC last month was the latest version (v2.4.32). I don't think there is a more recent version.
The PC that cannot work with my Genie app and router combination is connected through an ethernet port and runs Win10 (first one on my network). Since all other devices work fine, I am quite certain que problem is not with the router. I'm thinking their might be some problem with the Genie app under Win10 where some functionnalities will not work.
BTW, I even went to the trouble of reinstalling the app, disabling the anti-virus (latest Avast version without the firewall module). I really did all I could think of to have this thing working... :/
