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Forum Discussion

LisaWar's avatar
LisaWar
Aspirant
Mar 29, 2017

genie app

im so frustrated. im trying to log into the Geni app on my Samsung Galaxy S5 and it wont let me.  it says to log in with the user name (which has 'admin' already filled in) and password.  all of whic...
Genie
JYurt's avatar
JYurt
Tutor
Apr 23, 2017
Appreciate the call out.
I know how to do, it, I just can't get logged in.
And password doesn't work
DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 25, 2017

Hi JYurt,

 

1. Have you tried using another device (iOS, Android, PC, Mac)?

2. Please make sure you are using the correct router logins.

3. Have you tried resetting the router?

 

Regards,

 

Dexter

Community Team

  • JYurt's avatar
    JYurt
    Tutor
    Apr 25, 2017

    Hi Dex...thanks fo the suggestions...

     

    indeed all of the above and NO LUCK

     

    have tried from DRIOD, IOS, Windows...

     

    its that darn GENIE, 'app' can't get past the login...just SPINNS...SPINNS...

     

     

    • JYurt's avatar
      JYurt
      Tutor
      Apr 25, 2017

      i just want to be able to DISABLE PARENTAL

      its frusttrating, i can't UNDO the DNS entry...

       

      ARGH!!