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Forum Discussion

algerclan's avatar
algerclan
Aspirant
Jul 19, 2016

Genie bypass account doesn't work on Mac since updated genie

Not that long ago, I updated the Genie app. I was hoping it would solve the bugs that it had. Unfortunately, the bug of refusing to quit and always having to force quit remains and NOW, the bypass lo...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 19, 2016

Hi algerclan,

 

1. What is the model number and firmware version of your device?

2. What version of NETGEAR Genie do you have installed?

3. Have you tried logging in to your bypass account using another device? If yes, does the issue persist?

 

Regards,

 

Dexter

Community Team

  • algerclan's avatar
    algerclan
    Aspirant
    Jul 19, 2016

    I had typed in the model number. How strange that it doesn't show.

    WNDR4500v2

    Latest firmware is installed

    It was the latest version of Genie. I've uninstalled it by dragging to trash and then I searched for netgear genie files in my library folders and deleted all that I found.

    Bypass accounts work on my iPad and sons and husband's phones.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jul 20, 2016

      Hi algerclan,

       

      Have you tried re-installing the app on the Mac and checked if it worked?

       

      Regards,

       

      Dexter

      Community Team

      • algerclan's avatar
        algerclan
        Aspirant
        Jul 20, 2016

        I have reinstalled from scratch on the Mac and am waiting to see if I still get blocked on a page that shouldn't be. So far, so good.