Genie bypass account not working on all devices

I can login into my by pass account on all devices and bypass parental controls. However on my Galaxy S7 it says Im logged in as ... but the parental controls are still active as wont let me see var...

Genie

vic_the_hic
Aug 29, 2016
Tried Support again.
Had to create test account and try with that then tried on a diferent phone. Eventually he gave me the Beta version of Genie which works fine on my device.
Should have cut to the chase and given me that at the start especially since he admitted that lots of other users have the same problem and the Beta version is the fix.
Told me it will be rolled out in the next few days.
Thanks Netgear for fixing your own product.
(Call took around 90 minutes)

doraemon

Prodigy

Jul 27, 2016

I see. Better submit a case to support. Might be an issue with that marshmallow os.

vic_the_hic

Aspirant

Jul 27, 2016

Thanks but Im way past their stupid 90 day limit plus theres no way Im going to shell out support for a fault with Genie which should be tested/updated to work with all devices.

ElaineM
NETGEAR Employee Retired
Jul 28, 2016
What's the firmware version installed on your router?

What's the NETGEAR Genie version installed on your phone and on the computer?
- vic_the_hic
  Aspirant
  Jul 28, 2016
  Firmware is V1.0.5.70_1.1.91
  
  Version 2.4.26 on PC and 2.4.34 on phone
  - ElaineM
    NETGEAR Employee Retired
    Aug 03, 2016
    vic_the_hic Can you try the latest firmware that's just released?
    
    You may download the firmware here.

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Genie bypass account not working on all devices