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Forum Discussion
Solved
Genie bypass account not working on all devices
I can login into my by pass account on all devices and bypass parental controls. However on my Galaxy S7 it says Im logged in as ... but the parental controls are still active as wont let me see var...
Tried Support again.
Had to create test account and try with that then tried on a diferent phone. Eventually he gave me the Beta version of Genie which works fine on my device.
Should have cut to the chase and given me that at the start especially since he admitted that lots of other users have the same problem and the Beta version is the fix.
Told me it will be rolled out in the next few days.
Thanks Netgear for fixing your own product.
(Call took around 90 minutes)
Ok now got a UK number to call.
I have been on the phone for 17 minutes being passed from one person to another (apart from verfying my details several times I have not spoken to anyone who could help me find a solution to my case). I am currently on hold again and am hanging up the call.
I didnt know before making the call that I would have to set aside at least half an hour for a call to support.
Tried Support again.
Had to create test account and try with that then tried on a diferent phone. Eventually he gave me the Beta version of Genie which works fine on my device.
Should have cut to the chase and given me that at the start especially since he admitted that lots of other users have the same problem and the Beta version is the fix.
Told me it will be rolled out in the next few days.
Thanks Netgear for fixing your own product.
(Call took around 90 minutes)