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Solved
Genie bypass account not working on all devices
I can login into my by pass account on all devices and bypass parental controls. However on my Galaxy S7 it says Im logged in as ... but the parental controls are still active as wont let me see var...
Tried Support again.
Had to create test account and try with that then tried on a diferent phone. Eventually he gave me the Beta version of Genie which works fine on my device.
Should have cut to the chase and given me that at the start especially since he admitted that lots of other users have the same problem and the Beta version is the fix.
Told me it will be rolled out in the next few days.
Thanks Netgear for fixing your own product.
(Call took around 90 minutes)
Hi,
I came across this thread as I was having the same/similar issue.
I tried creating a new Test bypass account and logged in using the new credentials on a device (not the one with the issue). It still didn't rectify the problem. So I deleted all my bypass accounts.
In the end I got past it by : jumping on my windows PC and signing into Netgear Genie. I then went into Patent controls and changed the access from Bypass to 'Default Router Setting'
This was the only way to get around it as all my IOS and Android devices were indicating that i had to remove the bypass account first. Even though the MacBook and Smart TV and network switch never had a bypass set up on them.
Hope this helps someone.
I came across this thread as I was having the same/similar issue.
I tried creating a new Test bypass account and logged in using the new credentials on a device (not the one with the issue). It still didn't rectify the problem. So I deleted all my bypass accounts.
In the end I got past it by : jumping on my windows PC and signing into Netgear Genie. I then went into Patent controls and changed the access from Bypass to 'Default Router Setting'
This was the only way to get around it as all my IOS and Android devices were indicating that i had to remove the bypass account first. Even though the MacBook and Smart TV and network switch never had a bypass set up on them.
Hope this helps someone.