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XENONFFM's avatar
XENONFFM
Follower
Jan 22, 2017
Solved

Genie cant connect to R8500 (Web Interface works)

Hello together   I cant connect to my router using Netgear Genie, it only works throug the Web Interface. The Error is: Login failed. Timeout at router-answer.   Do sombody know what causes this ...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 24, 2017

    Hi XENONFFM,

     

    1. What is the operating system of the device experiencing the issue?

    2. What is the firmware version of the router?

    3. What version of the NETGEAR Genie do you have installed?

    4. Please try uninstalling and re-installing the program/app.

    5. Please try using another device (Android, iOS, another computer) to login.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 29, 2017

Hi XENONFFM,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team