Genie causes crashes to Blue screen on Win 7

I installed the newest version of Genie on my Windows 7 PC, and it ran ok the first time. But now whenever I open it up, it immediately crashes my Windows 7 PC and I get a blue screen. Anyone else wi...

Genie

DexterJB

NETGEAR Moderator

Nov 08, 2017

Hi joesc1,

1. Please make sure that the OS is up to date.

2. Have you tried re-installing the Genie app?

3. Did the issue occur on the previous Genie version?

4. Does the issue persist on your other computers?

Regards,

Dexter

Community Team

joesc1

Aspirant

Nov 10, 2017

Responses to your points

DexterJB wrote:
Hi joesc1,

1. Please make sure that the OS is up to date.
2. Have you tried re-installing the Genie app?
3. Did the issue occur on the previous Genie version?
4. Does the issue persist on your other computers?

Regards,

Dexter
Community Team

1. Yes, Win 7 OS is up to date. No items on Windows Update.

2. Yes, same issue

3. No, only after I installed latest version on 11/4

4. This is my only Windows 7 system

I probably should have included my Win7 configuration. It's 64 bit Windows 7 Ultimate Service Pack 1 with no available updates on Windows update.

Thanks

Joe

Forum Discussion

Genie causes crashes to Blue screen on Win 7