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Forum Discussion

lennyr's avatar
lennyr
Tutor
Jul 17, 2014

Genie Destop Application Won't Let Me Log In

While I can administer the R8000 from the web interface, the Genie application (on Windows 8.1) won't let me log in, although the features that don't need an admin login seem to work. When I go to lo...
Genie
Bazz156's avatar
Bazz156
Aspirant
Sep 21, 2015

I'm having exactly the same problem.

Genie version 2.4.12

Netgear model D6000 AC750 WiFi DSL Modem

Windows 7

DexterJB's avatar
DexterJB
NETGEAR Moderator
Sep 22, 2015

Hi Bazz156,

 

I will need the following information for me to provide you with a recommendation:

 

1. Does the issue happen on other devices (smartphones, other computers)?

2. Was it working before?

3. What is the firmware version of the D6000?

 

Regards,

 

Dexter

Community Team