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Uha's avatar
Uha
Tutor
Apr 22, 2017

Genie iOS after update nighthawk 8000 not working anymore

Hello all, I see that i am not the only one who have issues after i updated the router. I assume that the genie app was tested before the relase of the new update? I don't know what kind of technics did the tests but in my opinion they sucs! I hope that the next update is tested a lot better... for now i have to log in with my browser.
Genie

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  • Boubousse's avatar
    Boubousse
    Tutor
    Apr 23, 2017

    Hello, i have the same problem. My r8000 only communicate with routeurlogin. Genie not work just after update with my ipad or iPhone.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 27, 2017

    Hi all,

     

    We are currently investigating the issue. We will provide an update once available.

     

    Regards,

     

    Dexter

    Community Team

  • JONES810's avatar
    JONES810
    Initiate
    Jun 26, 2017

    Has this issue been fixed? I just updated mine and now my genie app won't connect to router. The only way for me to control the router currently is through the web browser.

    • Boubousse's avatar
      Boubousse
      Tutor
      Jun 26, 2017

      hi,

       

      after update, genie can connect but only from  time to time.

  • S62's avatar
    S62
    Aspirant
    Jun 26, 2017
    Hey,
    Same issue... Driving me a little nuts.