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Forum Discussion
Genie iOS app
Is anyone having trouble logging into the router from the genie app since the last firmware upgrade? No matter what I do I can't log into it. I also hate the new layout of the iOS app. Any help would ...
I'm getting the same message that the network is busy or thebonce in a blue moon it connects the network map is only showing the router and my phone. None of my other devices (of which I have 9 currently connected) show up. Only if I log into the router interface on the website but not using the Genie App. How do you roll back the firmware?
Thanks for all your help and feedback guys.
Thanks for all your help and feedback guys.
Hi all,
Please make sure that you reset the router back to factory settings after successfully updating the firmware. Then you can uninstall and re-install the iOS app. Also, please check if the issue persists on your other devices (another iOS device, Android, Mac, PC).
Regards,
Dexter
Community Team
Nope. That didn't work.
I backed up my router settings.
Reset the router to factory default.
Restored my router settings.
Uninstall the app from my iPhone and iPad.
Reinstalled the app on my iPhone and iPad.
Now the iPhone won't log in to the router. It tells me the "NETGEAR router was not found or is not supported". I've double checked my password entry and I've tried manually specifying the router IP address.
The iPad logs in (hence I know the password and IP address I tried on the iPhone are correct) but clicking on the various tiles gives various errors:
- Wifi tile - "Connection timed out"
- Guest WiFi tile - "The action failed. Try again"
- Network map - only shows the internet, the router and the iPad. No other devices on my network.
- Traffic meter - "The router failed to respond with expected result."
This is a really sucky firmware upgrade experience!
The Genie app sucks and terrible. PERIOD.
