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Forum Discussion
Genie iOS app
Is anyone having trouble logging into the router from the genie app since the last firmware upgrade? No matter what I do I can't log into it. I also hate the new layout of the iOS app. Any help would ...
I also have a netgear r8000 having the same issues not being able to log into the genie app on iphone, android and PC. The issue started right after the last firmware update.
I have tried the following and still the same
- Factory reset and restore of config
- Factory reset using stock config
- Power cycled unit many times
Still having the issue and seems like I'm not the only one with the problem.
Hi all,
We are currently investigating the issue. We will provide an update once available.
Regards,
Dexter
Community Team
Just an FYI for the thread on my current troubleshooting.
After factory reset of the router, the apps worked. I stepped through reconfiguring my router to my preferred settings, testing the apps as I went along.
The point at which the apps stopped working was when I changed the router LAN IP address from the default 192.168.1.1 to one I preferred. That broke the apps, even when using the "enter IP address manually" option to log in.
Now my router is fully configured with all my settings the apps work if I change the LAN IP address back to 192.168.1.1 but break if I change it to anything else.
It's almost like the apps are hard coded for the default address and their discovery or manual IP entry options are broken.