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Forum Discussion

Shznav's avatar
Shznav
Guide
Apr 06, 2017

Genie iOS app

Is anyone having trouble logging into the router from the genie app since the last firmware upgrade? No matter what I do I can't log into it. I also hate the new layout of the iOS app. Any help would ...
Genie
Genie iOS app
Shznav's avatar
Shznav
Guide
May 12, 2017
Hi Dexter, has there been any update to the Genie App? I still can't log in (saying router not found) even though I'm attached to it. Also when I reset the router it works once and then if I log out of the Genie App it says log-in failed if I try to get into it again. This is very frustrating and there has been no resolution even though I emailed Netgear directly about this as well. I have been a loyal customer all the way back since I first bought my N300 router from you guys. Since that time I have bought 5 more routers for either myself or family members. I'm tired of this App not working since the last firmware came out for my R8000. I believe I will be switching to Asus and recommending that my friends and family do the same if we can't get this resolved ASAP.

Please advise