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Forum Discussion
Genie iOS app
Is anyone having trouble logging into the router from the genie app since the last firmware upgrade? No matter what I do I can't log into it. I also hate the new layout of the iOS app. Any help would ...
Try rolling back your firmware version. same happened to me, I went back to to 1.0.3.32 and it worked fine again.
To be honest, I've given up on trying to get the Genie apps to work. I've had a numerous message exchanges and calls with Netgear support. I've factory reset my router and resotred the config for them a couple of times. I've walked through resetting my router and manually step by step reconfiguring my configuration, identifying the exact config change that breaks Genie.
I've even isolated it so that I can change one configuration and enable Genie, then change it back and break Genie. It seems to come down to the local IP address of the router. If I set it to 192.168.1.1 (the factory default) it works, if I change it to another value such as 192.168.100.1 Genie breaks, even if I manually enter the IP address in Genie.
I've given up because this seems like such as simple repro and should be straightforward to isolate, but I had radio silence from support for a while, then just messages asking for more phone call support.
I've burnt too much time trying to help Netgear to fix this, when I hardly use the Genie apps anyway.
I'm sticking to the web browser admin console.
And when I next get a new router I'll be looking to vendors other than Netgear...