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Forum Discussion

mfedorov's avatar
mfedorov
Follower
Aug 24, 2016

genie not working now

WIndows 10 desktop, hardwired to router.   I got the router yesterday. I set up 2 wifi networks, I saw the Network map, I set up my parental controls (there was only the option for "Medium" filteri...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 28, 2016

Hi mfedorov,

 

1. Please make sure you do a factory reset after updating the router's firmware.

2. Try uninstalling and re-installing the NETGEAR Genie program/app.

 

Regards,

 

Dexter

Community Team