Genie on iOS10/Iphone6 cannot login to R7000

Question

Netgear genie on my Iphone6 running iOS10 doesnt login to router any more.

Keeps saying NETGEAR router is not found or is not supported etc etc etc.

I believe the problem may have started after i upgraded firmware version on the router. I'm not absolutely sure.

My netgear router is running below firmware version.

Firmware Version
V1.0.7.2_1.1.93

DexterJB · Answer

Hi rameshms,

&nbsp;

Please uninstall and reinstall the Genie app and try logging back in.

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

r7000users · Answer

https://community.netgear.com/t5/Genie/Netgear-Genie-for-iPhone-is-getting-router-not-found-or-not/m-p/1152640#M3576

I have similar issue and I explained my workaround here. see whether it works for you

DexterJB · Answer

Hi rameshms,

&nbsp;

Have you tried the workaround provided by r7000users? If yes, please let us know if worked.

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

r7000users · Answer

The latest update of Genie 2.4.34 fixed the issue. The workaround is no longer needed. I guess it is something related to IOS10 (as mentioned in the release note of the Genie)&nbsp;

DexterJB · Answer

Hi r7000users,

&nbsp;

Thank you for the confirmation.

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

Forum Discussion

Genie on iOS10/Iphone6 cannot login to R7000

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