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Forum Discussion
Genie Problem
This may be the wrong place to discuss the Genie product but I would appreciate some help. Using Windows 8.1 through the Netgear D6200 to the Apple Airplay Express. The music drops are annoying an...
I have the same problem as described in the messages in this thread. I am running Windows 8 64 bit Professional.By the time I discovered the multiple Genie Servers in my Devices & Printers MultiMedia Devices section, it had grown to over 140 entries. I emailed NetGear bringing to their attention my problem and referencing the link to this forum. Their reply is below. To solve my problem, I uninstalled NetGenie and then uninstall all of the Genie Servers in my Multimedia Devices one by one.. I tried to remove in a mass but system allow only one removal at a time.
NetGear's reply:
Dear Customer,
Your case (# 23003370 ) has been reviewed and updated by a support expert. Below is a summary of your request and our response.
Thank you for choosing NETGEAR. My name is ****.
I will do my best to answer your support questions with the least amount of email exchanges, the more information and detail you can provide will help us to expedite your case to resolution.
I have reviewed your case and I understand that you're having a problem with the Netgear Genie.
Please be informed that the device is (-242) beyond its Hardware Warranty from the date of purchase. This will no longer be eligible for full troubleshooting. What we can provide is our support site, http://support.netgear.com where you can check for troubleshooting steps and instructions to resolve your case.
Besides the online KB articles and Forums, we highly recommend our premium support options that entitle you to have unlimited technical support for all your networking devices. For more information regarding this, please contact 1-855-432-7432.
Thanks for choosing NETGEAR.
Regards,
****
NETGEAR Support Expert
NetGear's reply:
Dear Customer,
Your case (# 23003370 ) has been reviewed and updated by a support expert. Below is a summary of your request and our response.
Thank you for choosing NETGEAR. My name is ****.
I will do my best to answer your support questions with the least amount of email exchanges, the more information and detail you can provide will help us to expedite your case to resolution.
I have reviewed your case and I understand that you're having a problem with the Netgear Genie.
Please be informed that the device is (-242) beyond its Hardware Warranty from the date of purchase. This will no longer be eligible for full troubleshooting. What we can provide is our support site, http://support.netgear.com where you can check for troubleshooting steps and instructions to resolve your case.
Besides the online KB articles and Forums, we highly recommend our premium support options that entitle you to have unlimited technical support for all your networking devices. For more information regarding this, please contact 1-855-432-7432.
Thanks for choosing NETGEAR.
Regards,
****
NETGEAR Support Expert