NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

richegeland's avatar
richegeland
Aspirant
May 29, 2017

Genie Timeline Unspecified Error

Not sure why, but this error message keeps popping up. I can get rid of it temporarily by ending it with task manager.
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 08, 2017

Hi richegeland,

 

1. Are you referring to the ReadySHARE Vault program?

2. Have you tried uninstalling and re-installing the program?

3. Does the issue persist on your other Windows device/s?

 

Regards,

 

Dexter

Community Team

  • richegeland's avatar
    richegeland
    Aspirant
    Jun 09, 2017

    Yes, it is the ReadyShare Vault Program that evidently caused the "Genie Timeline" "Unspecified Error". I uninstalled ReadyShare Vault and the error message finally disappeared.

     

    I have not tried to re-install yet, but will update when and if.

     

    Thanks for your input.

    Rich

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jun 23, 2017

      Hi richegeland,

       

      Thank you for the update. Please keep us posted.

       

      Regards,

       

      Dexter

      Community Team

    • DLSchmidt11's avatar
      DLSchmidt11
      Tutor
      Jul 22, 2017

      Rich,

      Sounds like we are experiencing same Genie Timeline software error.  Would be interested to hear what happens if you re-install the ReadyShare Vault program.  In my case the annoying error returned with my next backup attempt.  Our Netgear routers are different, but there must be something similar about our systems.  What version of Windows and what type of computer are you having the problem on?  I have installed on 2 computers.  My Windows XP Dell Desktop gets the error, but my new Windows 10 Dell Laptop works fine.

       

      Darrell