Forum Discussion

Aspirant

Sep 27, 2016

Solved

Genie with remote access - D7800- Does it support?

My device is Netgear D7800 Modem/Router. Does it support Genie with remote access? I have trouble with remote access from genie. I found R7800 model is not support this function. How about D...

Genie

DexterJB
Feb 08, 2017
Hi marson,

1. Please try using another device (Android, iOS, another computer) to register the device.

2. Please try resetting the router.

3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

Regards,

Dexter

Community Team

DexterJB

NETGEAR Moderator

Oct 03, 2016

Hi yyg36,

The remote login feature through the NETGEAR Genie app is currently not supported by your device.

Regards,

Dexter

Community Team

yyg36
Aspirant
Oct 03, 2016
Hi DexterJB

Thank you for your reply.

However, after checking the Netgear page on the compatiability of the D7800 Firmware Version 1.0.1.10,
it is clearly stated that the genie remote is supported by my device (D7800). I hope you can resolve this issue as soon as possible.

Thanks in advance,
Ryan Lim

I've attached the link and the captured image below:
http://kb.netgear.com/app/answers/detail/a_id/30960?cid=wmt_netgear_organic
- DexterJB
  NETGEAR Moderator
  Oct 03, 2016
  Hi yyg36,
  
  Let me check on this.
  
  Regards,
  
  Dexter
  
  Community Team
- DexterJB
  NETGEAR Moderator
  Oct 10, 2016
  Hi yyg36,
  
  I have sent you a message. Please check your inbox.
  
  Regards,
  
  Dexter
  
  Community Team