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Forum Discussion

yyg36's avatar
yyg36
Aspirant
Sep 27, 2016
Solved

Genie with remote access - D7800- Does it support?

My device is Netgear D7800 Modem/Router.   Does it support Genie with remote access? I have trouble with  remote access from genie.   I found R7800 model is not support this function. How about D...
Genie
  • DexterJB's avatar
    DexterJB
    Feb 08, 2017

    Hi marson,

     

    1. Please try using another device (Android, iOS, another computer) to register the device.

    2. Please try resetting the router.

    3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 03, 2016

Hi yyg36,

 

The remote login feature through the NETGEAR Genie app is currently not supported by your device.

 

Regards,

 

Dexter

Community Team

yyg36's avatar
yyg36
Aspirant
Oct 03, 2016

Hi DexterJB

 

Thank you for your reply.

 

However, after checking the Netgear page on the compatiability of the D7800 Firmware Version 1.0.1.10,

it is clearly stated that the genie remote is supported by my device (D7800). I hope you can resolve this issue as soon as possible.

 

Thanks in advance,

Ryan Lim

 

I've attached the link and the captured image below:

http://kb.netgear.com/app/answers/detail/a_id/30960?cid=wmt_netgear_organic

 

netgear_com_20161003_172706.jpg

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 03, 2016

    Hi yyg36,

     

    Let me check on this.

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 10, 2016

    Hi yyg36,

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter

    Community Team