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Forum Discussion

Aspirant

Sep 27, 2016

Solved

Genie with remote access - D7800- Does it support?

My device is Netgear D7800 Modem/Router. Does it support Genie with remote access? I have trouble with remote access from genie. I found R7800 model is not support this function. How about D...

DexterJB
Feb 08, 2017
Hi marson,

1. Please try using another device (Android, iOS, another computer) to register the device.

2. Please try resetting the router.

3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

Regards,

Dexter

Community Team

Aspirant

Dec 16, 2016

Same problem here - Not able to access remotely. Please clarify if it is supported or not. If not is there a fix scheduled?

Thanks

DexterJB
NETGEAR Moderator
Dec 21, 2016
Hi msimms,

The OP's issue has been resolved and he was able to make use of the remote login feature of NETGEAR Genie with his D7800. Please make sure you have gone through the setup process. You can check the link below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/26109

Regards,

Dexter

Community Team
- msimms
  Aspirant
  Dec 21, 2016
  Hi Dexter,
  
  Thanks for getting back to me.
  
  I've followed the steps from the link you sent. At step 10 it requires you to register. This doesn't work. I get a message "The registration process failed try again?"
  
  I've logged out and tried again, used a different computers to attempt the process. The result is the same.
  
  Is there away to manually register the router?
  
  Thanks
  
  Mark
  - msimms
    Aspirant
    Dec 21, 2016
    Update: Retried registering using my phone (Android) and was able to register and can now access using Genie, at least from my phone. Not yet tried remotly with PC.