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Forum Discussion

yyg36's avatar
yyg36
Aspirant
Sep 27, 2016
Solved

Genie with remote access - D7800- Does it support?

My device is Netgear D7800 Modem/Router.   Does it support Genie with remote access? I have trouble with  remote access from genie.   I found R7800 model is not support this function. How about D...
Genie
  • DexterJB's avatar
    DexterJB
    Feb 08, 2017

    Hi marson,

     

    1. Please try using another device (Android, iOS, another computer) to register the device.

    2. Please try resetting the router.

    3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 21, 2016

Hi msimms,

 

The OP's issue has been resolved and he was able to make use of the remote login feature of NETGEAR Genie with his D7800. Please make sure you have gone through the setup process. You can check the link below for the steps.

 

http://kb.netgear.com/app/answers/detail/a_id/26109

 

Regards,

 

Dexter

Community Team

msimms's avatar
msimms
Aspirant
Dec 21, 2016

Hi Dexter,

 

Thanks for getting back to me. 

 

I've followed the steps from the link you sent.  At step 10 it requires you to register.  This doesn't work.  I get a message "The registration process failed try again?"

 

I've logged out and tried again, used a different computers to attempt the process.  The result is the same.

 

Is there away to manually register the router?

 

Thanks

 

Mark

 

  • msimms's avatar
    msimms
    Aspirant
    Dec 21, 2016

    Update:  Retried registering using my phone (Android) and was able to register and can now access using Genie, at least from my phone.  Not yet tried remotly with PC.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 22, 2016

      Hi msimms,

       

      Thank you for providing an update. Remote login should work on all your devices since you already have the device registered. Please keep us posted if there are any issues.

       

      Regards,

       

      Dexter

      Community Team

      • il_maino84's avatar
        il_maino84
        Aspirant
        Jan 27, 2017

        Hi all.

        I've the same problem with the last firmware (V1.0.1.16)

        When i try to connect the remot access, i've this answer

        Cattura.JPG

        If i try with the mobile phone the result is same.

        Any idea?

        Thanks

        Regards