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Forum Discussion

yyg36's avatar
yyg36
Aspirant
Sep 27, 2016
Solved

Genie with remote access - D7800- Does it support?

My device is Netgear D7800 Modem/Router.   Does it support Genie with remote access? I have trouble with  remote access from genie.   I found R7800 model is not support this function. How about D...
Genie
  • DexterJB's avatar
    DexterJB
    Feb 08, 2017

    Hi marson,

     

    1. Please try using another device (Android, iOS, another computer) to register the device.

    2. Please try resetting the router.

    3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

     

    Regards,

     

    Dexter

    Community Team

il_maino84's avatar
il_maino84
Aspirant
Feb 06, 2017

Hi, tanks for the answare.

 

I tried with your method but nothing.

 

Thanks Regards.

 

Matteo

DexterJB's avatar
DexterJB
NETGEAR Moderator
Feb 07, 2017

Hi il_maino84,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter

Community Team