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Forum Discussion

yyg36's avatar
yyg36
Aspirant
Sep 27, 2016
Solved

Genie with remote access - D7800- Does it support?

My device is Netgear D7800 Modem/Router.   Does it support Genie with remote access? I have trouble with  remote access from genie.   I found R7800 model is not support this function. How about D...
Genie
  • DexterJB's avatar
    DexterJB
    Feb 08, 2017

    Hi marson,

     

    1. Please try using another device (Android, iOS, another computer) to register the device.

    2. Please try resetting the router.

    3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

     

    Regards,

     

    Dexter

    Community Team

marson's avatar
marson
Aspirant
Feb 07, 2017
I'm having the same issue too
DexterJB's avatar
DexterJB
NETGEAR Moderator
Feb 07, 2017

Hi marson,

 

1. Do you have the same model (D7800)?

2. What error message are you getting?

3. What are the steps that you have tried?

 

Regards,

 

Dexter

Community Team

  • marson's avatar
    marson
    Aspirant
    Feb 08, 2017

    I have the r6400, when i try to register it says " The registration process failed, try again

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Feb 08, 2017

      Hi marson,

       

      1. Please try using another device (Android, iOS, another computer) to register the device.

      2. Please try resetting the router.

      3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

       

      Regards,

       

      Dexter

      Community Team

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Feb 13, 2017

        Hi marson,

         

        I would like to follow up and check if you are still experiencing the issue.

         

        Regards,

         

        Dexter
        Community Team