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Forum Discussion

yyg36's avatar
yyg36
Aspirant
Sep 27, 2016
Solved

Genie with remote access - D7800- Does it support?

My device is Netgear D7800 Modem/Router.   Does it support Genie with remote access? I have trouble with  remote access from genie.   I found R7800 model is not support this function. How about D...
Genie
  • DexterJB's avatar
    DexterJB
    Feb 08, 2017

    Hi marson,

     

    1. Please try using another device (Android, iOS, another computer) to register the device.

    2. Please try resetting the router.

    3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

     

    Regards,

     

    Dexter

    Community Team

marson's avatar
marson
Aspirant
Feb 08, 2017

I have the r6400, when i try to register it says " The registration process failed, try again

DexterJB's avatar
DexterJB
NETGEAR Moderator
Feb 08, 2017

Hi marson,

 

1. Please try using another device (Android, iOS, another computer) to register the device.

2. Please try resetting the router.

3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 13, 2017

    Hi marson,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team